Shipping policy

 

Shipping Policy

 

Order Processing

All our products are made to order through our print partners.

Once your order is placed, it goes through a short processing time before production begins.

  • Processing time: 1–3 business days

  • Production time: 2–5 business days

  • Shipping time: depends on destination and selected shipping method

You’ll receive a tracking link via email once your order has shipped.

 

 

Shipping Locations

We ship worldwide 🌍

Production and shipping are handled by our trusted partner network (Gelato) to ensure the closest fulfillment center is used — this helps reduce both time and carbon footprint.

 

 

Estimated Delivery Times

(These are averages and may vary depending on your location and local customs processing.)

Region

Estimated Delivery

North America

5–10 business days

Europe

5–10 business days

Asia

7–14 business days

Oceania

7–14 business days

Rest of the World

10–20 business days

 

Please note: delivery times are estimates and may be affected by holidays, customs, or courier delays.

 

 

Shipping Costs

Shipping rates are calculated at checkout based on your location and the products ordered.

In some cases, free or flat-rate shipping may be available during promotions.

 

 

Customs Fees & Import Taxes

International orders may be subject to customs fees or import taxes upon arrival.

These charges are the responsibility of the customer and are not included in your order total.


If your order is held by customs, please contact your local postal service for assistance.

 

 

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number.

Tracking information can take up to 48 hours to update after dispatch.

 

 

Wrong Address / Lost Packages

Please double-check your shipping address before confirming your order.

We cannot be held responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost packages resulting from courier or customs issues


If your package appears lost or delayed, contact us at solita.creates@gmail.com and we’ll do our best to help.

 

 

Returns or Damaged Items

If your item arrives damaged, defective, or incorrect, please review our Refund Policy and contact us within 14 days of delivery.

 

 

Need Help?

For any shipping-related questions, contact our support team at:

📧 solita.creates@gmail.com

We usually respond within 48 hours.